Citizen’s Charter

OUR MISSION
To Provide Port Services of International Standards

OUR VISION
To develop Kamarajar Port as a mega port with world class facilities to become the Eastern gateway Port of India

OUR OBJECTIVE
To attract private participation in development of cargo handling terminals and ensure safety of the ships and also marine environment

Brief Profile of the Organization
Kamarajar Port was developed from a green field situation in the East Coast of India at a distance of about 20km to the north of Chennai port. The Port was declared as a Major Port under the Indian Ports Act, 1908 in March 1999 and incorporated as a company (Ennore Port Limited) under the Companies Act, 1956 in October, 1999. The Port was commissioned in June, 2001 with two dedicated coal berths with 15m alongside depth and since then handles thermal coal for the power stations of Tamil Nadu Electricity Board (TNEB). The Port has developed terminals through private sector participation to handle liquids,coal, iron ore and container. The Port Management is functioning as a land lord Port with essential core staff.

Financial Performance
The KPL has a consistent track record of making profits and has been earning substantial returns on its investment. Kamarajar Port's financial performance for the last 3 years is given below:

Functions and Responsibilities of various Departments:

1. Vigilance Department

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2. Marine Department

• Providing Marine Services such as Pilotage for Berthing, Un-berthing and shifting of Ships, Tug / pilot & mooring launch hire, Mooring Services, etc.
• Berthing allocation and implementation of priority berthing as per the Government circulars
• Capital and maintenance dredging
• Survey of harbor basin, channel, alongside Berths, etc.,
• Maintenance of Communication with Ships & Port users through Port Signal Station
• Maintenance of Navigational Aids & Communication equipments
• Ambulance (24 hours) for use of terminal operators / port users during emergency
• Occupational Health Center
• Maintenance and monitoring of safety for Port users
• Establishment and maintenance of Fire fighting facilities
• Monitoring of Air and marine / ground water quality
• PCS/EDI message interchange with Customs and Port Users
• Security Compliance as per ISPS code
• Traffic related issues

Operations Department

• Preparation of Annual Plan, Business Plan and Master Plan
• Preparation and execution of Action Plans
• Project appraisal and development
• Planning of road and rail network inside the Port to improve the traffic movement and also improve & creation external connectivity to the City/National Highway Network and Railway Network
• Creation and Maintenance of Civil infrastructures and structures
• Electrical Supply and maintenance to the port users
• Land matters
• Township development
• Engagement of consultant / contractors for preparation of Tenders, award of contract and supervising of execution of work
• Tendering and award of Contracts
• Arbitration matter

Finance & Company Secretary Department

• Preparation of Capital and Revenue budget based on the inputs from HoDs of All departments
• Appropriation of accounts, re-appropriations, surrender and savings
• Collection of all dues, fees, charges or other sums payable to the company
• Management of expenditure
• Audit and Administration of taxes
• Resource mobilization through loans, institutional finance, credit and investments etc
• Payments on due dates of sums due on account of interest, principal and sinking funds in respect of loans raised by the Company
• Financial concurrence and advice
• To maintain the cash balances at credit of the various funds of the company are invested in a manner most advantageous to the Company
• Legal and secretarial functions
• Organizing Board meetings, AGMs etc
• Filing of Statutory returns with RoC
• To scrutinize tenders, purchase proposals and agreements relating to all purchases
• Compilation of the Company's Annual Report from the information furnished by other Heads of Departments

Corporate Strategy & Business Development (Planning & Projects):

• Preparation of Business Plan and Master Plan
• Preparation and execution of Action Plans
• Initiation of new PPP/Non-PPP projects as per the requirement.
• Initiation of road and rail network inside/outside the Port to improve the traffic movements and also improve external connectivity to the City/National Highway Network and Railway Network
• Engagement of consultant / contractors for preparation of Tenders, award of contract and supervising of execution of work.
• Tendering and award of contracts
• Initiation of Dredging projects
• Preparation of MOU
• Initiation of Capacity addition projects of the existing terminals

Human Resource Development

• Recruitment and induction of new employees
• Declaration of Probation and Confirmation of employees
• Training for employees
• Increments / Pay fixation / Salary processing
• PMS and PRP
• Maintenance of Personal files & Leave cards
• Promotion
• Absorption of employees in deputation from other Govt. Organisations
• Formulation of HR Policies
• Processing of Medical, HBA & Vehicle Advance
• Vigilance and disciplinary cases
• Maintenance of Complaint Cell Register
• Periodical returns regarding complaints, Vigilance cases
• Implementation of Official Language- Hindi

Admin Department

• Organising functions
• Travel & Tour arrangements including communication facilities for KPL officials.
• Hospitality arrangements for Govt. officials/guests
• Maintenance & Outsourcing of agencies
• Empanelment of Hospitals and advertising agencies
• Issuance of Advertisements in press / media
• Admin related works of CISF including medical assistance
• Printing of Stationery/banners/Name board/Diary/Calendar etc.
• Organising Major Ports Tournament.

SERVICES OFFERED

Kamarajar Port functions on landlord model where in the Marine Services are rendered directly by the Port and the cargo handling services are rendered through BOT/ Terminal Operator. The following marine services such as are delivered by KPL:

• Pilotage for Berthing
• Un-berthing and shifting of Ships
• Tug/pilot & mooring launch hire Mooring Services.

Stevedoring services / cargo handling services are delivered by the BOT / Terminal Operator.

Procedure to avail services

• Arrival of the vessel with required details to be informed by the Steamer Agent through PCS
• Berth allotment ed via PCS
• Import application to be filed by the Importer/Custom House agent for taking delivery of the import cargo from the Port on completion of Customs formalities
• Export application to be filed by Shipper/Custom House agent for landing the export cargo at the Port after completing the Customs formalities

Charges for services provided

• The relevant charges for the services provided are collected as per the Scale of Rates of Kamarajar Port

Marine Services

• Berthing / unberthing of vessels
• Priority berthing is done as per the Government circular and on remittance of due charges
• The berth hire charges are as per the Scale of Rates
• The Port is committed
• To safe movement and timely berthing / unberthing of vessels
• Transparent allotment of berth on first come first serve basis/ cargo requirements and Govt. directives
• If there is a breakdown / non-availability of floating crafts / stoppage of work / late reporting of staff, Chief Manager(MS) shall be contacted.

Handling of POL Products

• Terminal Manager, ETTPL shall be contacted

Fire Fighting Service (The Port is committed)

• To prevent fire by taking adequate safety measures & creating awareness of causes of fire among employees, port operators, user, etc.,
• To extinguish fire and control the spreading of fire to other ships/areas, if a fire occurs
• Remove oil spillage for preventing fire
• In case of fire the Signal Station / Fire Station /Duty Officer/CISF/Dy.Manager(HSE) /Manager(HSE)/ GM (MS) shall be contacted
• The Users can contribute enormously towards this service by informing the Port in advance regarding hazardous cargo expected to be handled so as to ensure adequate safety measures

Issue of Gate Pass to vehicles for transport of cargo and commercial gate pass

• Issue of passes for authorized Port Users and vehicles
• Duty Officers (Pass Section) shall be contacted for this purpose
• Any delay/deficiencies may be reported to GM (MS)
• The Users shall ensure that they apply for passes as eligible by making payment of fees as stipulated and wait for their turn
• The Users shall ensure that their contractors & sub-contractors and other employees providing services inside the Port are aware of ISPS Code compliances
• The Users shall report any suspicious activity, object, person without any delay to PFSO/ Dy.PFSO/Signal Station/CISF Control
• The Users shall ensure that they display the pass while inside the port premises

Power/Water connection

• For power connection exact location, etc., to be given in writing to DGM(C)
• For water supply exact requirement to be given in writing to DGM (C)
• After examining feasibility the Port will intimate the payments to be made
• On remittance of the amount, the port will make necessary arrangements to provide Power/Water supply

Entry / Exit Channel of Cargo vehicles (The Port is committed)

• To minimize the waiting time at the Gates thereby ensuring maximum turn over of vehicles (either way)
• Any delay in exit/entry may be due to temporary congestions in which case the Control Room, CISF shall be contacted
• It is expected that the Users comply with the Port security requirements, carry all requisite documents & certificates for the vehicle, etc., and wait for their turn in the queue

Safety & Occupational Health

• Any accidents whether minor / fatal is to be reported to the DM(HSE) immediately
• Occupational Health Center is operating 24/7 with adequate nursing staffs inside the port premises for the benefit of port operators / users
• All Lifesaving First aid facilities are available in the OHC
• Ambulance is available for 24hrs inside the port premises
• In case of serious injures the patient will be taken to nearby Hospital after necessary first aid

BOT Operators Contact Details

Particulars of Key Officials

Board of Directors (Full time)

Vigilance

Corporate Strategy & Business Development Department

Finance / CFO

Secretarial Department

Marine Department

Operations Department

Civil/Electrical/Estate

Officers designated under Right to Information Act 2005

Officers designated under ISPS

Ombudsman Person